Privacy Policy
Last Updated: November 17, 2025
1. Introduction
This Privacy Policy describes how Obsidian West LLC, doing business as FlowPack ("FlowPack," "we," "us," or "our"), collects, uses, and protects information when you use our AI-powered appointment setting services.
Business Information:
- Legal Entity: Obsidian West LLC
- DBA: FlowPack
- Address: 441 Deep Hill Rd, Diamond Bar, CA 91765
- Email: alan@flowpack.co
- Phone: 840-244-7600
- Website: flowpack.co
2. Information We Collect
We collect information necessary to provide our appointment setting services, including:
Contact Information
- Name
- Phone number
- Email address
- Business name and address
- Industry/profession
Communication Data
- SMS/text message content
- Response timestamps
- Conversation history
- Appointment scheduling preferences
Business Information
- Service offerings
- Pricing information
- Availability schedules
- Calendar integration data
Technical Information
- Device information
- IP addresses (when accessing our systems)
- Browser type and version
3. How We Use Your Information
We use collected information to:
- Facilitate appointment booking and scheduling
- Conduct outbound marketing campaigns on behalf of our clients
- Provide AI-powered conversation management
- Send appointment reminders and confirmations
- Improve our services and customer experience
- Comply with legal and regulatory requirements
- Process payments for our services
4. SMS/Text Message Communications
Consent
By engaging with our SMS communications, you consent to receive text messages from FlowPack or businesses we represent. Consent is obtained through:
- Two-way SMS conversation
- Affirmative response to initial outreach
- Continued engagement in conversation
Opt-Out
You may opt out of SMS communications at any time by:
- Replying STOP to any message
- Contacting us at alan@flowpack.co
- Calling 840-244-7600
Message Frequency
Message frequency varies based on campaign activity and conversation flow. Standard message and data rates may apply.
5. How We Share Your Information
We share information only as necessary to provide our services:
Service Providers
- Twilio/GoHighLevel: SMS delivery and communication platform
- Stripe: Payment processing
- Calendar Services: Google Calendar, Outlook (for appointment scheduling)
Our Clients
If you are contacted on behalf of one of our clients (e.g., a realtor, contractor, or medical spa), your information is shared with that client for the purpose of scheduling appointments and providing their services.
Legal Requirements
We may disclose information when required by law, court order, or legal process, or to protect our rights and safety.
6. Data Security
We implement reasonable security measures to protect your information, including:
- Encrypted data transmission
- Secure server infrastructure
- Access controls and authentication
- Regular security assessments
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Upon request, we will delete your information unless retention is required by law.
8. Your Rights (California Residents - CCPA)
As a California-based business, we comply with the California Consumer Privacy Act (CCPA). California residents have the right to:
- Know what personal information we collect
- Request deletion of personal information
- Opt-out of the sale of personal information (Note: We do not sell personal information)
- Non-discrimination for exercising CCPA rights
To exercise these rights, contact us at alan@flowpack.co.
9. Third-Party Links
Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on flowpack.co with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.
12. Contact Us
For questions or concerns about this Privacy Policy: